Shipping Policy

Shipping costs
The delivery costs that may be charged for the order depend on the product itself (eg weight, packaging) and the selected delivery method and are automatically added to the total amount of the order. You will see the shipping costs that will be charged for your order (if shipping costs are charged) in your shopping cart before you accept the order.

Method of delivery
We will deliver your order using one of the delivery methods mentioned on our website, which you choose in connection with your order.

Delivery time
Our most common delivery times to the EU are 3 to 5 days, depending on the order and delivery method. More detailed times will be announced in connection with the product options.

Right of cancellation and return policy
If you are a consumer, you have the right under the Finnish Consumer Protection Act to cancel your order by notifying us no later than 14 days after receiving the goods or the last batch of goods or, in the case of regular delivery, receiving the first batch of goods.

The cancellation notice must be made clearly, for example, on our cancellation form, in our e-mail below or in the written notice you provided with the returned goods.

The right of cancellation only applies and the products returned must be in their original packaging, unused and well packaged for return.

If the transaction is canceled, the goods must be returned to our Return Address below without delay and no later than 14 days after the cancellation notice. If necessary, the returner must prove that the goods have been returned on time, for example with a return receipt. The returner must pay the cost of the return. These costs will not be reimbursed to the returner.

When returning a delivered order, include your name and contact information and account number for a refund.

Similarly, we will refund the money you paid for the order using the same payment method as you paid for the order without delay in accordance with the Consumer Protection Act.

Our return address:
Nordic Fish Jewelry
c / o Salon Arianné
Lähdepuistontie 17
Vaarala
01230 Vantaa

Transmission check, error and problem situations
Please check delivery immediately upon receipt. If the product is lost or damaged during transport or does not otherwise correspond to your order or is defective, please notify our Customer Service as soon as possible and at the latest within 14 days and we will agree on how to get the error corrected. In consumer trade, we comply with the mandatory liability provisions of the Consumer Protection Act for errors.

Customer service
Our staff will assist you with any questions you may have about your order. Please contact us, either by email or phone:

info@nordicfishjewlry.fi